The Lost Art of Employee Orientation

by Elizabeth Escalante In today’s medical practices, employee turn-over is a fact of life. Employees who remain with an employer for many years are becoming increasingly few and far between. While managers cannot always stop an employee from leaving the practice, we can make sure that their departure was not due to factors that could have been prevented. Cultivating an environment...

Five Customer Service Tips I Learned Fro...

How ironic that the day I set aside to write an article on medical practice customer service, I find myself sitting in our orthodontist’s office. With two children in braces, I’m here often. If you are looking to improve the customer service you provide your patients, consider modeling your office after my orthodontist’s office. They are the epitome of great customer...