Communication: Improving the Patient Exp...

By Donna Weinstock Healthcare practices often spend time looking at ways to improve patient satisfaction, but how often do they address communication as it relates to improved patient service? I would have to say, not often enough. Every aspect of patient care involves communication. Whether it is in person, on the telephone or using technology, what you say is as important as how you...

Starting A Physician Liaison Program To ...

by Bob Healy Many hospitals and health systems have Physician Liaison and/or Physician Relations Representatives that have the responsibility of visiting physician practices to promote the service lines of the hospital. Similarly many physician practices, in particular   specialty practices, have initiated or have considered initiating such a program as a vehicle to carry their...